Where is my order?

Once your order is placed, you will receive a confirmation email with your shipping details.

If your order is shipped with tracking, you will receive a Track & Trace link to monitor your delivery.

Processing time

All orders are processed within 1–2 business days.

Orders are not shipped on weekends or holidays.

Shipping times

Estimated delivery times:

• 🇺🇸 United States: 5–10 business days
• 🇪🇺 Europe: 2–5 business days
• 🌍 International: 5–12 business days

Please note: Delivery times are estimates and may vary.

Shipping methods

We ship using trusted carriers such as:

• DHL
• Local postal services
• International shipping partners

Depending on your location and order size, your shipment may be sent via:

• Standard mail (no tracking)
• Tracked parcel delivery

Duties & taxes (Important for US & International)

Orders shipped outside the EU may be subject to:

• Import duties
• Taxes
• Customs fees

Delivery expectations

You can expect your order to arrive:

• Securely packaged
• Sealed and intact
• Complete and accurate

Delayed or lost orders

If your order has not arrived within the expected timeframe, please contact us:

We will assist in tracking your order or initiating an investigation.

Damaged orders

If your package arrives damaged:

• Record a video while opening the package
• Clearly show the condition of the product
• Email us with the video

Please do this within 48 hours of delivery.

Important notice

MoonDose is not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Incorrect shipping information provided by the customer